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Got some Questions?
Look no further!
Below we have compiled some of the most commonly asked questions so you don't have to go searching!

Frequently Asked Questions
AccommodationBooking & PaymentSafety & SecurityLocation & Getting AroundSustainability & CommunityBar & EventsActivities & ExperiencesTraveller TipsAbout Shoestrings
Is malaria a concern in Victoria Falls? Are there mosquitos?
Yes, malaria is a concern in Victoria Falls, especially during the wet season (December to April). But don’t worry — we’ve got measures in place to keep you safe! All our beds have mosquito nets, and you can grab insect repellent lotion at the front desk. For extra protection, wear long sleeves and trousers at dusk, and don’t forget your prophylactic tablets. If you’re unsure about malaria prevention, chat with your doctor before traveling. Got questions? We’re here to help!
Our recommendations:
consult your doctor about prophylaxis before travel
use insect repellent
use the mosquito nets and fans provided in sleeping areas
wear long sleeve shirts/long pants in the evening
Is Shoestrings safe for solo travellers?
Absolutely! We are very popular with solo travellers and backpackers for several reasons:
Our security features:
24hr security personnel on site
secure gated entrance with access control
CCTV in common areas.
zero tolerance for illegal/unsafe behaviour
The social atmosphere:
easy to meet other travellers
great for group activities and outings
our staff are trained to detect problematic/unsafe behaviour
regular events and live music at the bar
Helpful Staff:
Experienced with foreign and solo travellers
Can provide safety advice
Can arrange activities, shared transfers or taxis
Readily available if you need help
What security measures are in place?
Your safety is our top priority and we have trained our staff to be on the look out for any behaviour or mannerisms that reflect anything illegal/untoward. we also have 24/7 security staff patrolling the secure walled and gated property, with monitored entry at the gate and on site parking for residents.
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