Frequently Asked Questions

English is the primary language spoken by all our staff. They also speak Shona (local zimbabwean language) and Ndebele (regional zimbabwean language). English is a wide spoken language, especially in Zimbabwean tourism. All our communication, booking and services are in English.

Yes! We offer laundry services for a small fee. Turnaround time is usually 24hrs for regular service.

Yes, all rooms have universal power outlets that include a USB port. Zimbabwean electrical specifications: • Voltage: 220-240V • Frequency: 50Hz • Plug Type: Type G (British Style) You may need a travel adapter (type G) Check if your devices support 220V - most modern phone/laptop chargers do.

The municipal water in Victoria Falls is safe to wash hands and shower in but we do not recommend drinking it. We have a water station at the bar that you are welcome to use for free throughout your stay. Alternately we do have bottled water for sale in the bar should you prefer.

It depends on what you want to see. High Flow (February-May)

Essentials: • Toiletries • Sunscreen & Insect Repellent • Flashlight/Headlamp • Universal Power adapter - we have UK style plugs • Reusable water bottle • If travelling with children make sure to check you have all the necessary documents before travelling. Recommended • Lightweight rain jacket (useful even in the dry season) • Comfortable walking shoes & hat • Swimming costume - take advantage of the pool! • Day pack for activities • USD Cash. We advise you to travel with smaller denominations and exact change for activities and purchases in town

It depends on what you want to see! February - May is high flow season. The falls are at full flow and the spray can obscure views. It is wet season so you may experience rainfall. The landscape and bush are lush and green, hard to spot game. June - August is medium flow season. If you're a first timer this is the best time to visit. This is peak tourist season with excellent flow over the falls and stunning views. Cool and dry weather with little chance of rainfall. Best all round time to visit we advise booking activities in advance. September - November is low flow season. There is reduced flow over the falls leading to clearer views of the rock face and gorge. Great time of year to photograph the falls structure. This is the hottest time of the year, especially October, come prepared for temperatures reaching 35°C+. Good time of year for spotting game. December - January is low flow season Marking the beginning of the rainy season there are less tourists and you're more likely to find accommodation deals. Clear views with little to no haze from the falls.

We recommend a minimum of 2 - 3 days. This gives you ample time to take in the magnificence of Victoria Falls, enjoy the adrenaline enalin rush of a few gorge activities and even have time to take a leisurely float down the Zambezi River! Whether you choose to stay for a day or for longer, our reservations team will be happy to help you plan an itinerary to fit your budget, timeline and needs.