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Earth To Shoestrings?

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Directions to Shoestrings
Frequently Asked Questions

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  • Are vegetarian options available?
    We do offer some vegetarian options on our menu. Feel free to have a look at our menu below: Shoestrings Menu
  • What are Bar and Restaurant closing times?
    Our restaurant and bar are generally open from 07:30 until 20:30, however it may stay open later at managers discretion.
  • Do the rooms have TVs?
    Our rooms do not have TV's in them, however there is one by the bar that is connected to DSTV that guests are free to use.
  • What time is check out and Is late check out possible?
    Check out is from 07:30 to 10:00AM. Any time outside of this is considered early or late check out and special arrangements have to be made with management for this.
  • Is it possible to book the rooms furthest from the bar?
    Our Masasa rooms and Dome tents are the furthest accommodation options from the bar that we offer. Upon booking you can request these rooms and our reservations team will do their best to assist you with securing the requested room. Please do note that all rooms are subject to availability so we can't always guarantee the requested room type.
  • Do you offer free cancellation?
    Our cancellation policy is as follows: · Cancellations made 0 - 14 days before travel: 100% cancellation fee · Cancellations made 15 - 28 days before travel: 70% cancellation fee · Cancellations made 29 - 59 days before travel: 50% cancellation fee · Cancellations made 60 -90 days before travel: 20% cancellation fee Please contact us directly for any COVID-19 related cancellations and we will assist accordingly.
  • Is it possible to pay on arrival?
    Our Prepayment Policies are as follows: Cards Accepted at this property: Visa/Mastercard Shoestrings Backpackers Lodge Vic Falls accept these cards and reserves the right to hold an amount prior to arrival FIT Payment 50% on confirmation 100% 45 days prior to arrival Group Payments 10% non-refundable deposit secures booking. 60 days prior to arrival a further 50% is required. 30 days prior to arrival full payment is to be made. Group Bookings Booking status is required at least 50 days prior to arrival Rooming list is required 40 days prior to travel Final number will be required 30 days prior to travel. Check in is between 14:00 - 19:00 Check out is 10:00 AM All extra beds are subject to availability. Contact us directly for any queries about special group numbers. Please contact our reservations team directly should you need to make any special arrangements outside of this policy.· All rates are subject to change, but confirmed bookings will be honoured at booked rates.
  • How can I get in contact with you?
    You can find us on social media, follow the below link to find us: Shoestrings Vic Falls or send us an email: We will get back to you as soon as possible.
  • How far is the lodge to the Falls entrance?
    We are about 1.7 kilometres away from the Victoria Falls Forest Walk Entrance. Our team can help you make arrangements for a taxi (about 10 minutes) or you can take a leisurely walk (about 20 min). See the below link for directions: Directions from Shoestrings to The Falls Walk Entrance
  • Is it possible to combine accommodation, restaurant and bar bill then pay at the end?
    Our prepayment policy applies to all bookings. Should you need to make special arrangements to pay please do contact our reservations team directly: Should you wish to combine all costs during your stay onto one bill please do contact our reservations team directly.
  • Are there lots of mosquitos and Malaria?
    Victoria Falls does have mosquitos, and this does include the malaria carrying species. We have measures in place ro reduce the mosquito population and to reduce the numbers in and around the rooms. These include, but aren't limited to: Mosquito nets over beds Insect repellent lotion for sale at the front desk We have added some recommendations below for prevention and management of mosquito bites: Before you leave for Victoria Falls: Ideally 2-6 weeks before travelling – Visit your Doctor, pharmacist or travel clinic. Tell them that you are travelling to Victoria Falls, Zimbabwe/Zambia. The most severe strain of malaria and the one you need to watch out for is Plasmodium falciparum also known as Cerebral Malaria. It does occur in the Victoria Falls region and Zimbabwe. So it is vital that this information should be passed on to your Doctor, this particular strain is resistant to chloroquine and therefore medicines that were effective years ago such as Chloroquine, Proguanil and Maloprim may no longer be so effective. While in Victoria Falls Keep up with your prophylactic tablets DON’T miss one. People often contract malaria because they forget to take their prescribed prophylactic, and also become complacent about the prevention measures that must be taken. Insect repellent and sleeping under a mosquito net. We sell insect repellent lotion at the front desk and have mosquito nets on all of our beds. Mosquitoes feed from Dusk till Dawn put on protective clothing – long sleeve shirts, trousers and socks. Apply the repellent to any part of the body that is not covered by clothing, making especial note of the juicy ankles. Use repellent under thin clothing as they can bite through these as well. It is a good idea to always carry a stick repellent with you in your bag or pocket, just in case you are unexpectedly out and about at dusk. You are at higher risk during the wet season from December through to April. Because of the rain there is more surface water lying about which the mosquitoes breed in. It is also hotter at this time of year which suits them better. On Returning home: Please do not forget to finish the course of tablets. If you return home and start feeling unwell, with any flu like symptoms, headache ,fever, nausea seek medical advice immediately and please make sure that you tell them you have been in a malaria zone and ensure that a malaria test is done – this will be in a form of a blood test. This will enable a speedy diagnosis and could potentially save your life. The medication will be a course of tablets normally taken over 3-7 days. Feel free to contact us further should you have any further questions and we will be happy to help.
  • Do you offer transfers from the airport / bus
    Our friendly staff can make arrangements for transfers to and from Shoestrings that will be charged to your account. Contact our reservations team directly to find out more or make arrangements:
  • Is it possible to book activities on arrival?
    Yes, it's as easy as speaking to one of our friendly staff members who can help make arrangements, book transfers and set up activities for you. Alternately you can book activities when making your booking, just ask our helpful reservations team.
  • Are pick up and transfer fees included in activities prices?
    Most activity prices do not include transfer and national park fees. The attached files detail prices, inclusions and exclusions. Contact our reservations team to book or find out more.
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